About Gastronomy Tours
The Project
Gastronomy Tours is a unique dynamic guide and a free mobile application for gastronomic tourism.
It expands the concept of wine tourism, a globally successful practice, to include producers of gastronomic products, museums, gastronomic trips and activities while helping users make their bookings and providing them transport through its partners.
Gastronomy Tours is a user-friendly reliable guide to experience the local food culture, customs and traditions, enhanced with an annual calendar of panigyria, cultural events related to gastronomy and a glossary of gastronomic terms, your ideal travel companion to locate points of gastronomic interest around you.
How it works
Booking Process and other important information to make it easy
- Finding an Activity
Users can find, book and participate in Activities by pressing the “Find an activity” button on home page. Options include visits, activities, Tours, or Museums. - Selecting and viewing Visits, Activities, Tours, or Museums:
Users can choose according to:
- Type of product (e.g., wine, honey, olive oil)
- Destination (e.g., Attica, Peloponnese, Thessaly)
- Date of visit
- Interacting with a map to view associated parties
- Multiple proposals matching the user’s preferences will be displayed.
- Users choose between the displayed proposals and get detailed information about each one to help them make their decision.
3. Booking Process:
- Users can apply for an activity by clicking on “BOOK NOW” on the profile of the activity they have selected.
- They then have to fill in personal details and provide payment information.
The amount due will be frozen on the user’s credit card until the Producer responds.
4. Payment Handling:
- If the Gastronomy Tours partner accepts the request, the user’s Credit card gets charged.
- If the partner rejects the request, the frozen amount is automatically released.
5. Communication:
Upon the User’s request, the Gastronomy Tours partner receives an email notifying them of the reservation request and has 24 hours to respond.
6. Confirmation and Communication:
- If the user’s request is accepted, they will receive a voucher with details on how to reach the Gastronomy Tours Partner.
- If their request is rejected, users receive a notification that the Partner is unavailable.
7. Voucher Issuance:
- After booking completion, Gastronomy Tours issues a reservation voucher.
- The confirmation voucher is sent to both the User and the Partner.
Users must present the voucher to Partners as proof of reservation, entitling the owner to any applicable discounts on purchases.
8. Discount Policy for Purchases:
- Users making purchases during their visit to producers are eligible for a 10% discount on purchases exceeding 30€ per person or a different one, according to the Producer, always mentioned on the confirmation voucher.
- Payment Structure:
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- Check Terms of Use §8: OUR RESERVATION FEES – OUR VOUCHERS/DISCOUNTS
For more details concerning the reservation process, here
Frequently Asked Questions
For Visitors
Do you need more details about the booking process?
The Reservation Process
The user selects a Producer, museum, or activity based on the following criteria:
- The type of product (wine, honey, oil, etc.)
- The region (Attica, Peloponnese, Thessaly, etc.) or through a map displaying all partnering entities.
- The date of the visit.
The platform presents a list of partners that match the user’s choices. The user selects based on each Partner’s profile, which provides information about the visitor’s experience when they go there.
The Gastronomy Tours user then requests to visit the partner of their choice by clicking “BOOK NOW.” Immediately, the Partner receives an email informing them that someone has made a booking for a specific number of visitors on a particular day and time. The Partner must respond to this email within 24 hours, accepting or declining the booking. Otherwise, the user will receive an automated message that the Partner is unavailable.
If the Partner accepts the booking for a tour and tasting session by clicking “Accept Request,” the user is charged € 3 per person, as well as for activities valued under €20/person. For activities that exceed €20/person, 15% of the activity value is deducted from the Partner.
At the same time, the user and the Partner will receive a message with each other’s contact details, should they wish to communicate. This message also serves as the booking confirmation, which the user presents upon arrival at the Partner’s location.
Users are charged the listed price for the visit or activity, as indicated in the Partner’s profile on GASTRONOMY TOURS, once the Partner accepts the booking and issues a receipt or invoice to the USER. Subsequently, the Partner must issue an invoice to GASTRONOMY TOURS for the nominal value of the activity, excluding the commission fee of GASTRONOMY TOURS as shown on the booking confirmation coupon.
In case the visitors make purchases from the PRODUCERS (not the ACTIVITY PROVIDERS or museums) during their visit, they are entitled to a 10% discount on purchases exceeding €30 per person or a different discount according to the PRODUCER’s discount policy. The producer must notify this policy via email at info@gastronomytours.com. The details of the discount will always be mentioned on the booking document sent to the USER and the PRODUCER.
Suppose the PARTNER does not accept the booking. In that case, the visitor will receive an email informing them that the PARTNER is not available, and the amount reserved during the booking will be automatically released.
Suppose the PARTNER rejects the booking request due to unavailability. In that case, they may send an email to Gastronomy Tours with two or three alternative dates, so the visitor can be informed and submit a new request.
Is the payment process secure?
When making any payment related to Gastronomy Tours, the user agrees that all credit card information and any other payment or personal information necessary for payment processing are handled by Stripe Payments (Stripe). Stripe’s privacy policy can be found here.
With the usual credit cards: Mastercard, Visa, American Express, PayPal or with debit cards.
You may cancel a booking for activities up to 7 days before the scheduled date. In such cases, you will receive a refund of any amounts paid, minus approximately 5% to cover bank and operational fees. There is no refund if a reservation for an activity is made more than 7 days before the scheduled activity. If you would like to cancel, please email support@gastronomytours.com and indicate that you wish to cancel your order. Gastronomy Tours does not guarantee any refund outside the permitted cancellation period as stated above.
What happens if the producer cancels the booking?
If the producer cancels your booking, we will refund the voucher value.
You can change your reservation free of charge if the change is made 72 hours before your scheduled appointment.
When will my account be debited while booking?
The amount of the Reservation Deposit shall not be charged to your credit card until you receive a Confirmation Order of your booking; only the credit limit of your card shall be reduced by the corresponding amount of the Reservation Deposit. Your account will be debited as soon as the producer accepts your request for the visit or the participation in an activity you have applied for.
What happens if the producer does not show up for an appointment?
Please get in touch with us at info@gastronomytours.com within 30 minutes of your scheduled appointment, and we will refund the voucher value and offer you a complimentary reservation of your choice. You will also receive a credit of 25€ per person to your credit card as compensation for your inconvenience.
The voucher for the visit, priced at 3€ per person, covers the booking fee and can be used as a 10% discount on purchases over 30€ per person, or according to the producer’s discount Policy. The discounts do not apply to purchases from visits to museums or producers via tour providers.
Ν.Β. The price of the visit or the activity charged by the producer is separate.
What does the price of a visit include?
This includes a reservation fee charged by Gastronomy Tours, as well as the cost of the visit charged by the producer.
For Producers, Travel Agents, Activity Providers and Museums
Who can register at gastronomytours.com?
Anyone who owns a business that produces gastronomic products and who wishes to provide visitors with guided tours, tasting sessions, and eventually activities related to the production process.
Any travel agent that includes at least one producer or museum in its travel experiences. Travel agents can even advise producers not listed in Gastronomy Tours to include them, and once they are listed, travel agents can register.
Any gastronomic product museum.
Activity providers interested in presenting activities related to gastronomy, such as tastings, cooking lessons, and more, can find participants through Gastronomy Tours.
Producers must:
Inform Gastronomy Tours about changes they want to make in their profile (in the presentation text, in the tasting sessions, schedules, price list, activities, etc.)
Respond within 48 hours to requests for reservations, as after 48 hours with no response, the prospective visitor will receive a message stating that the producer is unavailable.
Present to the visitor the program they have reserved.
If the visitor makes purchases from the producer worth more than 30€ / person, the producer is obliged to make a 10% discount on the visitor’s purchases account.
The full text of the terms of cooperation between Gastronomy Tours and the producers, as well as the appendix concerning the terms of use of personal data, which the producers should accept if they wish to participate in gastronomytours.com, can be seen by clicking here.
Registering and participating on the website is free of charge. Nevertheless, you can subscribe with multiple benefits. The detailed plans can be seen here.
To view the terms with Producers, please press here.
To view the terms with Museums, please press here.
To view the terms with Travel Agents, please press here.
To view the terms with Activity Providers, please press here.
How can I get advertised by presenting my profile in the featured spaces?
Please press here to see our price list and contact us with your request. Please specify the month(s) and the space(s) you wish to be presented, and we will get back to you shortly.
Can I get advertised on Gastronomy Tours’ Social Media?
Yes, you can. The Silver or Gold membership grants you the right to post several times a year by sending us an email with your post and the desired upload date. We will then contact you to confirm availability.
For more postings over the ones offered free, they are charged €40/posting.
Bronze Subscribers can also get advertised for €50/posting.
Requirements to post on Gastronomy Tours’ Social Media or Blog
If a Gastronomy Tours member wishes to publish a post, the following requirements are needed:
Image size guidelines for all social media platforms:
Facebook Image Size – 1200 x 628 pixels.
Instagram Size – 1080 x 1080 pixels
Blog Post Image Size – 1200 x 600 pixels.
Please send your posting in a PDF file as well as the texts separately in a Word document file to promotion@gastronomytours.com.
Gastronomy Tours reserves the right not to post material if the content includes information considered to be contrary to its ethics or unrelated to the topics promoted by Gastronomy Tours.
How can I add, remove, or modify an activity of my business profile?
Email us at info@gastronomytours.com with all the details of the new activity along with a sample photo or any changes you wish to make and we will update your profile.
How do I add, remove, or modify any information on my profile?
Email at info@gastronomytours.com the material you wish to delete or modify, and we will make the requested changes.
What happens if the visitor does not show up at the scheduled appointment?
Gastronomy Tours cannot guarantee that the visitor will show up and therefore bears no responsibility.
